LPJ / ENGRAM · EFFECTIVE 28 AUGUST 2026
Installation & Support Policy
Setup and assistance included with each plan.
Included setup
Both plans include reasonable guided installation for one agreed environment, one compatible MCP client, baseline configuration and a handover explanation unless the order says otherwise.
Customer preparation
Customers maintain backups, supported software, required administrator access and a safe test environment. LPJ will not request passwords, recovery codes or unnecessary private memory.
Support boundary
Support covers reasonable installation faults and reproducible Engram defects. New integrations, migrations, extensive customisation, unsupported systems, third-party outages and modified software may require a separate quote.
Updates
Flex includes standard updates while active. Founding Access does not promise every future major version or indefinite support; its support window is confirmed in the order.
Contact and document status
Questions and notices may be sent to lpjaisolutions@gmail.com. This document is part of the Engram launch legal pack and should be read with the Terms of Sale, Software Licence, Refund Policy and Privacy Notice. Mandatory Irish and EU consumer rights prevail where they apply.